Other avenues
If your concerns cannot be resolved internally, you have the right to refer your complaint to an external party such as:
- your local Member of Parliament
- the Department of Infrastructure, Transport, Regional Development and Local Government:
Aviation and Airports Regulation
PO Box 594
Canberra ACT 2601
Tel: (02) 6274-7111 - the Commonwealth Ombudsman:
GPO Box 442
Canberra ACT 2601 - in some cases, the Administrative Appeals Tribunal.