Replacing a lost or damaged certificate
If your current certificate was damaged or lost, you may download and print a copy from the CASA website (AOC or COA)or alternatively you may request for a duplicate to be issued by CASA.
If you wish for a duplicate to be issued by CASA, follow the steps outlined below.
Step 1 — Submit a request in writing
The request for a replacement certificate must be made in writing and must be accompanied by a statutory declaration outlining the details required by CASA.
The statutory declaration must:
- Be made and signed by the certificate holder (person whose name appears on the certificate as the certificate holder or in the case of company, the managing director of the company whose name appears on the certificate.
- Be made before a person authorised under any law in force in Australia or its Territories to take declarations.
Your request in writing and your statutory declaration should be sent to the CASA Service Centre.
Step 2 — Review of your request
The Service Centre will review your request and the statutory declaration to ensure that you have provided us with the correct information. The Service Centre will review your details and the details of your certificate against our record.
Should we require more information from you, we will contact you. Your request may not be granted if you do not provide the information requested by CASA within a reasonable period of time.
Step 3 — Reproduction of your certificate
The CASA Service Centre will reproduce a certified true copy of your certificate.
A CASA administrative staff member will sign the certificate to indicate that it is a certified true copy.