Service Difficulty Reports

How to enter an SDR or SUP report

Overview of Submission

The various fields on the SDR form are grouped into categories, some of which can be checked against reference tables (these look-up fields have a binocular icon next to them). Please fill in as many of the fields as you can.

Once you have filled in all the fields that you can, click on 'Submit' to submit the SDR to CASA.

Once you click on the 'Submit' button you will be taken to the attachments screen. Here you can see the receipt number for your SDR (Note: you should write this down if you wish to be able to track this report in future; or if you think you will be sending any follow-up information).

At the Attachments screen, you can attach relevant files to the SDR (eg photographs or diagrams). Once you have finished attaching files, you should click on the "No More Attachment" button which will send the attachments to CASA.

Minimum Information to be included in an SDR

The SDR form has been designed to make it easier for the Submitter to send in an SDR when there is minimum information available.  The absolute minimum information that must be supplied when submitting an SDR is:

  • Registration Type
  • Date of Occurrence (must be today or earlier in dd/mm/yyyy format)
  • Submitter’s contact details
  • Indication of whether this is a follow-up to a previously submitted SDR

Other mandatory fields

  • If Registration Type is Australian, Military or Non-Australian Aircraft, then Registration ID must also be included.
  • If a number has been entered in the Engine Section in the TSO/TSLSV field, then you must also indicate whether the number is for TSO or TSLSV.

Using the Look-up Feature

Every field with binoculars next to it can be checked against reference tables maintained by CASA.  You can do this by typing in as much of the name as you know and pressing 'Enter' (or 'Return'), or you can click on the binocular icon next to the field.

If there is only one entry matching your partial fragment it will automatically populate the field, otherwise it will display a list of all matching results. Select the matching operator and click the link in the left-most column to have the system automatically populate the relevant fields on the SDR form.

Alternatively, if you do not enter any value in the field before hitting 'Enter', or clicking on the binoculars (or there were no matching records) then you will be taken to a search screen.

You can also enter free text into any of these fields and <tab> to the next field to avoid using the look-up feature altogether.

Attachments

Once you click on the 'Submit' button after completing the SDR, you will be taken to the attachments screen. If you have any files to attach you should do so, otherwise click on the "No Attachment" button to finish submitting the SDR.

To attach a file (eg photographs, diagrams, spreadsheets, etc...) either type in the full file name and path, or click on the 'Browse' button to select the file through the standard Windows interface.

Once the file name appears in the "Select File" field, click on the "Add Attachment" button to upload the file to CASA. Note some file types are not permitted:

You can attach multiple files by repeating this process (using the 'Browse' and "Add Attachment" buttons). The list of all current attachments will be updated after each file (you can order the table by clicking on any of the headings):

If you want to remove one or more files that you have already attached, simply check the relevant boxes (in the left-most column) and press the 'Delete' button. After confirming your decision the files will be removed:

Once you have no more attachments to add, click on the 'No Attachment' button to  finish the SDR submission process (this will include as attachments all currently listed files). You will then be returned to the welcome screen.

 
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